apoio.otimização.comunidade

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Problemas comuns - FAQ

Find quick solutions to login, payment, or upload errors.

  1. I can’t log into my account.
  • Double-check your email and password for typos.
  • If you’re using Google login, make sure you select the same method you originally signed up with.
  • Still can’t access? Click “Forgot password” to reset your credentials.
  1. I didn’t receive my password reset email.
  • Check your spam or promotions folder.
  • Make sure you’re using the same email you used to register.
  • If it doesn’t arrive within 10 minutes, try resending or contacting support.
  1. My payment didn’t go through.
  • Confirm that your card details are correct and not expired.
  • Ensure your bank allows online or international transactions.
  • Try a different payment method or contact your card provider if the issue persists.
  1. I was charged but don’t have access to the community/course.
  • Log out and back in again — sometimes access updates after a refresh.
  • Check if you joined with a different email than the one used for payment.
  • If you still don’t have access, contact support with your transaction ID.
  1. My uploads (video, PDF, or image) won’t complete.
  • Make sure your file size is within platform limits (typically under 2GB).
  • Use a strong internet connection or try uploading from a desktop browser.
  • Clear your browser cache or switch to Chrome or Safari for best performance.
  1. I can’t see my new post or lesson.
  • Refresh the page — it may take a few seconds to sync.
  • Ensure your content isn’t set to “draft” or “private.”
  • Ask an admin if the post requires approval.
  1. Notifications aren’t showing or delayed.
  • Check your browser and email notification settings.
  • Ensure “Do Not Disturb” or focus mode isn’t silencing alerts.
  • Try logging out and back in to refresh notification permissions.