{"id":9,"date":"2025-12-01T11:15:16","date_gmt":"2025-12-01T11:15:16","guid":{"rendered":"https:\/\/support.optimyzation.community\/?page_id=9"},"modified":"2026-02-23T04:57:47","modified_gmt":"2026-02-23T04:57:47","slug":"help-center","status":"publish","type":"page","link":"https:\/\/support.optimyzation.community\/pt\/","title":{"rendered":"Centro de ajuda"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9\" class=\"elementor elementor-9\">\n\t\t\t\t<div class=\"elementor-element elementor-element-514a1c1 e-con-full e-flex e-con e-parent\" data-id=\"514a1c1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-778e8fc e-flex e-con-boxed e-con e-child\" data-id=\"778e8fc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00903e5 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"00903e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Centro de ajuda da Optimyzation\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdc1b37 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"cdc1b37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Bem-vindo ao <\/span><b>Centro de ajuda<\/b><span style=\"font-weight: 400;\"> - o seu guia para criar, gerir e fazer crescer a sua comunidade.  Clique em qualquer sec\u00e7\u00e3o abaixo para ir diretamente para ela.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cf372d hfe-search-layout-icon_text elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-hfe-search-button\" data-id=\"3cf372d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;size&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;size_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;size_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;icon_size&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;16&quot;,&quot;sizes&quot;:[]},&quot;icon_size_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;icon_size_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;button_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;button_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;button_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;close_icon_size&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;20&quot;,&quot;sizes&quot;:[]},&quot;close_icon_size_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;close_icon_size_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"hfe-search-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"hfe-search-button-wrapper\" role=\"search\" action=\"https:\/\/support.optimyzation.community\/pt\/\" method=\"get\" data-trp-original-action=\"https:\/\/support.optimyzation.community\/\">\n\n\t\t\t\t\t\t<div class=\"hfe-search-form__container\" role=\"tablist\">\n\t\t\t\t\t\t\t\t\t<input placeholder=\"Pesquisar a base de conhecimentos\" class=\"hfe-search-form__input\" type=\"search\" name=\"s\" title=\"Pesquisar\" value=\"\">\n\t\t\t\t\t<button id=\"clear-with-button\" type=\"reset\">\n\t\t\t\t\t\t<i class=\"fas fa-times\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<button class=\"hfe-search-submit\" type=\"submit\">\n\t\t\t\t\t\t<i class=\"fas fa-search\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"pt\"\/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc9024b elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-shortcode\" data-id=\"dc9024b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">    <form role=\"search\" method=\"get\" class=\"kb-search-form\" action=\"https:\/\/support.optimyzation.community\/pt\/\" data-trp-original-action=\"https:\/\/support.optimyzation.community\/pt\/\">\n        <input\n            type=\"text\"\n            name=\"s\"\n            value=\"\"\n            placeholder=\"Pesquisar a base de conhecimentos\"\n        >\n        <input type=\"hidden\" name=\"post_type\" value=\"member\">\n\n        <button type=\"submit\" class=\"kb-search-btn\" aria-label=\"Pesquisar\">\n            <!-- White search icon -->\n            <svg width=\"18\" height=\"18\" viewbox=\"0 0 24 24\" fill=\"none\">\n                <circle cx=\"11\" cy=\"11\" r=\"7\" stroke=\"#fff\" stroke-width=\"2\"\/>\n                <line x1=\"16.65\" y1=\"16.65\" x2=\"22\" y2=\"22\"\n                      stroke=\"#fff\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n            <\/svg>\n        <\/button>\n    <input type=\"hidden\" name=\"trp-form-language\" value=\"pt\"\/><\/form>\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-977ab15 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"977ab15\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"451\" src=\"https:\/\/support.optimyzation.community\/wp-content\/uploads\/2026\/02\/bg-removebg-dOq8n00QWriPGZLN-1024x577.avif\" class=\"attachment-large size-large wp-image-310\" alt=\"\" srcset=\"https:\/\/support.optimyzation.community\/wp-content\/uploads\/2026\/02\/bg-removebg-dOq8n00QWriPGZLN-1024x577.avif 1024w, https:\/\/support.optimyzation.community\/wp-content\/uploads\/2026\/02\/bg-removebg-dOq8n00QWriPGZLN-300x169.avif 300w, https:\/\/support.optimyzation.community\/wp-content\/uploads\/2026\/02\/bg-removebg-dOq8n00QWriPGZLN-768x432.avif 768w, https:\/\/support.optimyzation.community\/wp-content\/uploads\/2026\/02\/bg-removebg-dOq8n00QWriPGZLN-1536x865.avif 1536w, https:\/\/support.optimyzation.community\/wp-content\/uploads\/2026\/02\/bg-removebg-dOq8n00QWriPGZLN.avif 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37e25c4 e-con-full e-flex e-con e-child\" data-id=\"37e25c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b6151b customtabs e-n-tabs-none elementor-widget elementor-widget-n-tabs\" data-id=\"9b6151b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal_mobile&quot;:&quot;center&quot;,&quot;horizontal_scroll_mobile&quot;:&quot;enable&quot;,&quot;tabs_justify_horizontal&quot;:&quot;center&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"162927899\" aria-label=\"Separadores. Abra itens com Enter ou Espa\u00e7o, feche com Escape e navegue utilizando as teclas de seta.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1629278991\" data-tab-title-id=\"e-n-tab-title-1629278991\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1629278991\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tMembro \t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1629278992\" data-tab-title-id=\"e-n-tab-title-1629278992\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1629278992\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tFundador da comunidade (Admin)\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1629278991\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1629278991\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-0ec3ad3 e-con-full e-flex e-con e-child\" data-id=\"0ec3ad3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dddee4e e-flex e-con-boxed e-con e-child\" data-id=\"dddee4e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-35e8f0a e-con-full e-flex e-con e-child\" data-id=\"35e8f0a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1eb7178 customcolor elementor-widget elementor-widget-shortcode\" data-id=\"1eb7178\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>\n\n.my-cat-grid { display:grid; gap:22px; margin:20px 0; }\n\n.my-cat-grid.cols-1 { grid-template-columns: 1fr; }\n.my-cat-grid.cols-2 { grid-template-columns: repeat(2, 1fr); }\n.my-cat-grid.cols-3 { grid-template-columns: repeat(3, 1fr); }\n\n\n.my-cat-card {\n  background:#9100f0;\n  border-radius:10px;\n  padding:28px 22px;\n  box-shadow: 0 0 0 1px rgba(0,0,0,0.04), 0 6px 12px rgba(0,0,0,0.04);\n  text-align:center;\n  min-height:84px;\n  display:flex;\n  flex-direction:column;\n  justify-content:center;\n  transition: transform .12s ease, box-shadow .12s ease;\n  text-decoration:none;\n  color:#fff;\n}\n\n.my-cat-card:hover {\n  transform: translateY(-6px);\n  box-shadow: 0 10px 30px rgba(0,0,0,0.06);\n    color:#fff;\n}\n\n.my-cat-card h3 { margin:0 0 8px 0; font-size:20px; font-weight:700; letter-spacing:0.2px; }\n.my-cat-card p { margin:0; font-size:14px; color:#fff; opacity:0.85; }\n\n\n@media (max-width:900px){\n  .my-cat-grid.cols-3 { grid-template-columns: repeat(2,1fr); }\n}\n@media (max-width:520px){\n  .my-cat-grid.cols-3, .my-cat-grid.cols-2 { grid-template-columns: 1fr; }\n  .my-cat-card { padding:20px; }\n}\n<\/style><div class=\"my-cat-grid cols-2\" role=\"list\"><a class=\"my-cat-card\" href=\"https:\/\/support.optimyzation.community\/pt\/member-category\/getting-started\/\" role=\"listitem\"><h3>Come\u00e7ar a trabalhar<\/h3><p>Como utilizar todas as funcionalidades<\/p><\/a><a class=\"my-cat-card\" href=\"https:\/\/support.optimyzation.community\/pt\/member-category\/accounts-security\/\" role=\"listitem\"><h3>Contas e seguran\u00e7a<\/h3><p>Perfil, nome, palavra-passe, etc.<\/p><\/a><a class=\"my-cat-card\" href=\"https:\/\/support.optimyzation.community\/pt\/member-category\/common-issues-faq\/\" role=\"listitem\"><h3>Problemas comuns - FAQ<\/h3><p>Problemas comuns - FAQ<\/p><\/a><a class=\"my-cat-card\" href=\"https:\/\/support.optimyzation.community\/pt\/member-category\/troubleshooting-support\/\" role=\"listitem\"><h3>Resolu\u00e7\u00e3o de problemas e suporte<\/h3><p>Encontrar solu\u00e7\u00f5es r\u00e1pidas<\/p><\/a><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1629278992\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1629278992\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\"elementor-element elementor-element-289f287 e-con-full e-flex e-con e-child\" data-id=\"289f287\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b2e4f50 e-flex e-con-boxed e-con e-child\" data-id=\"b2e4f50\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6456bfc elementor-widget elementor-widget-shortcode\" data-id=\"6456bfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"my-cat-grid cols-3\" role=\"list\"><a class=\"my-cat-card\" href=\"https:\/\/support.optimyzation.community\/pt\/admin-category\/getting-started\/\" role=\"listitem\"><h3>Come\u00e7ar a trabalhar<\/h3><p>Como utilizar todas as funcionalidades<\/p><\/a><a class=\"my-cat-card\" href=\"https:\/\/support.optimyzation.community\/pt\/admin-category\/managing-your-community\/\" role=\"listitem\"><h3>Gerir a sua comunidade<\/h3><p>Como utilizar a otimiza\u00e7\u00e3o<\/p><\/a><a class=\"my-cat-card\" href=\"https:\/\/support.optimyzation.community\/pt\/admin-category\/courses-classroom\/\" role=\"listitem\"><h3>Cursos e sala de aula<\/h3><p>Cursos e mecanismos de desbloqueio<\/p><\/a><a class=\"my-cat-card\" href=\"https:\/\/support.optimyzation.community\/pt\/admin-category\/discussions-engagement\/\" role=\"listitem\"><h3>Debates e envolvimento<\/h3><p>Criar mensagens e t\u00f3picos<\/p><\/a><a class=\"my-cat-card\" href=\"https:\/\/support.optimyzation.community\/pt\/admin-category\/settings-customization\/\" role=\"listitem\"><h3>Defini\u00e7\u00f5es e personaliza\u00e7\u00e3o<\/h3><p>Defini\u00e7\u00f5es e personaliza\u00e7\u00e3o<\/p><\/a><a class=\"my-cat-card\" href=\"https:\/\/support.optimyzation.community\/pt\/admin-category\/accounts-security\/\" role=\"listitem\"><h3>Contas e seguran\u00e7a<\/h3><p>Perfil, nome, palavra-passe, etc.<\/p><\/a><a class=\"my-cat-card\" href=\"https:\/\/support.optimyzation.community\/pt\/admin-category\/payments-subscriptions\/\" role=\"listitem\"><h3>Pagamentos e subscri\u00e7\u00f5es<\/h3><p>Cobrar pela inscri\u00e7\u00e3o, pagamentos, taxas<\/p><\/a><a class=\"my-cat-card\" href=\"https:\/\/support.optimyzation.community\/pt\/admin-category\/events-scheduling\/\" role=\"listitem\"><h3>Eventos e programa\u00e7\u00e3o<\/h3><p>Eventos, Convite, Em direto<\/p><\/a><a class=\"my-cat-card\" href=\"https:\/\/support.optimyzation.community\/pt\/admin-category\/common-issues-faq\/\" role=\"listitem\"><h3>Problemas comuns - FAQ<\/h3><p>Problemas comuns - FAQ<\/p><\/a><a class=\"my-cat-card\" href=\"https:\/\/support.optimyzation.community\/pt\/admin-category\/troubleshooting-support\/\" role=\"listitem\"><h3>Resolu\u00e7\u00e3o de problemas e suporte<\/h3><p>Encontrar solu\u00e7\u00f5es r\u00e1pidas<\/p><\/a><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fba007 elementor-absolute e-transform e-transform elementor-widget elementor-widget-image\" data-id=\"9fba007\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_flipX_effect&quot;:&quot;transform&quot;,&quot;_transform_flipY_effect&quot;:&quot;transform&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"451\" src=\"https:\/\/support.optimyzation.community\/wp-content\/uploads\/2026\/02\/bg-removebg-dOq8n00QWriPGZLN-1024x577.avif\" class=\"attachment-large size-large wp-image-310\" alt=\"\" srcset=\"https:\/\/support.optimyzation.community\/wp-content\/uploads\/2026\/02\/bg-removebg-dOq8n00QWriPGZLN-1024x577.avif 1024w, https:\/\/support.optimyzation.community\/wp-content\/uploads\/2026\/02\/bg-removebg-dOq8n00QWriPGZLN-300x169.avif 300w, https:\/\/support.optimyzation.community\/wp-content\/uploads\/2026\/02\/bg-removebg-dOq8n00QWriPGZLN-768x432.avif 768w, https:\/\/support.optimyzation.community\/wp-content\/uploads\/2026\/02\/bg-removebg-dOq8n00QWriPGZLN-1536x865.avif 1536w, https:\/\/support.optimyzation.community\/wp-content\/uploads\/2026\/02\/bg-removebg-dOq8n00QWriPGZLN.avif 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Optimyzation Help Center Welcome to the Help Center \u2014 your guide to setting up, managing, and growing your community.\u00a0 Click on any section below to jump directly to it. Member Community Founder (Admin) Getting Started How to use all the features Accounts &amp; Security Profile, name, password, etc. Common Issues \u2013 FAQ Common Issues \u2013 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/support.optimyzation.community\/pt\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.optimyzation.community\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.optimyzation.community\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.optimyzation.community\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.optimyzation.community\/pt\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":292,"href":"https:\/\/support.optimyzation.community\/pt\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":580,"href":"https:\/\/support.optimyzation.community\/pt\/wp-json\/wp\/v2\/pages\/9\/revisions\/580"}],"wp:attachment":[{"href":"https:\/\/support.optimyzation.community\/pt\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}